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Posted on: June 13, 2014

Customer Service Focus of Appointments

Mokena Village Hall

Ms. Contey, Ms. Cooper, and Ms. Haug were recommended for appointment by a Village staff committee following a rigorous round of interviews and skills testing last month. Selected from a pool of 108 candidates, all are Mokena residents. They're filling three key slots coming open as the result of retirements.

As the initial point of contact for phone calls and personal inquiries, Customer Service Representatives are a foundation of Mokena’s commitment to providing the community’s customers with the best public service possible. Trained and equipped to answer most questions without the need to transfer a customer to another staff member, the folks in these positions are pivotal in disseminating information, expediting monthly utility transactions, and meeting other public service needs.

Drop by Village Hall and meet Ms. Contey, Ms. Cooper, and Ms. Haug and introduce yourself, or simply call them at (708) 479-3900. They look forward to meeting and serving you!

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Village of Mokena • 11004 Carpenter Street • Mokena, IL 60448
(708) 479-3900 • FAX (708) 479-4844